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Hearing Centre Information

Hearing Services

Hearing Assessment

Hearing Assessment:

A hearing evaluation is the initial step to finding a solution for lifestyle challenges due to a hearing loss. The hearing evaluation confirms or rules out if you have a hearing impairment. A thorough hearing evaluation will identify your hearing sensitivity for different pitch sounds in each ear. This will show the pattern, type, and degree of your hearing loss. Using calibrated equipment and a soundproof booth, we offer the optimal environment for testing the small and sensitive organ for hearing.

Wax Management

Wax Management:

It is completely normal for you to have wax in your ears however, when that wax becomes impacted in the ear canal - it may cause discomfort and even impair your hearing abilities. Ear wax - or Cerumen- is hydrophobic (water-repellent) and antibacterial, forming a protective layer in the ear that helps prevent infection. We offer help for ears that produce excessive wax and any blockages that will interfere with everyday life.

Speech Audiometry

Speech Audiometry:

When suffering from even a minimal degree of hearing loss, one's ability to follow speech - especially in noise - may be significantly affected. For that reason, a speech-in-noise test is performed to determine how much a hearing device could potentially support your everyday communication needs. Speech audiometry involves two other tests: One checks how loud speech needs to be for you to hear it. The other checks how clearly you can understand and distinguish different words when you hear them spoken. Together these results create a clear picture of what your listening needs are, and how they can be addressed.

Hearing Aid Verification

Hearing Aid Verification:

Verification is crucial in hearing aid fittings; it ensures appropriate levels of amplification relative to an individual's specific hearing loss. Real Ear Verification is the gold standard in Audiology practice to determine that a hearing instrument is programmed optimally for speech understanding and sound quality. Not all ears are similar in size and ear canal resonance - larger ear canals could potentially make sound stimuli softer, while smaller ear canal make the same sound louder. Taking these variables into consideration - hearing aid verification is a service that we offer to ensure that your hearing aid is tailored and programmed to your unique hearing needs.

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Tinnitus is usually described as a ringing in the ears, but it can also sound like clicking, hissing, roaring, or buzzing. Tinnitus is when a sound is heard by the listener, but no external noise is present. The sound can be very soft or very loud, and high-pitched or low-pitched. Some people hear it in one ear and others hear it in both. Different treatments options are available of which hearing devices are also one.

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Hearing Devices & FM Systems

Hearing Devices & FM Systems:

There are many different types of devices that can assist you with your hearing. Among some of the most common solutions are hearing aids. Often small, compact devices that are worn behind or inside of the ear. The right device for you depends largely on the severity of your hearing loss. After assessing your hearing, our team will provide an array of options that are suitable for your lifestyle, desired appearance, and technological needs. FM systems or Remote Microphone systems are a great way to supplement your listening needs where a classic hearing aid might fall short. FM systems can also be very helpful for individuals with normal hearing but who struggle with attention or listening in noisy environments like classrooms. Visit our in-store browsing stations for more information on these devices.

Middle Ear Analysis

Middle Ear Analysis:

The human ear consists of three main parts - the outer ear, the middle ear and the inner ear. We require all three parts to work well together for optimal hearing to be possible. When analysing the middle ear - the eardrum and the small bones of the middle ear are tested with a machine called a tympanometer. The results can help diagnose middle ear infections, otosclerosis and other middle ear problems. In short it is used to test the condition of the middle ear, determining whether it is functioning normally, contains fluid, or whether the tympanic membrane (eardrum) has been punctured.

Custom Hearing Protection

Custom Hearing Protection:

Noise is a big part of our everyday life – it also is present in places that we cannot always escape, like a work environment. Sometimes our favourite hobbies or pleasures also involve being exposed to loud sounds. Whether you love motorcycles, going to the shooting range, enjoy music festivals or just need to cancel out your partner's snoring – our custom hearing protection will offer protection for your specific needs. Swimming plugs and custom sleeves for earphones are also available for more comfort and enjoyment.

Service Station

Service Station:

Hearing devices sometimes require a bit of TLC. Our in-house service station offers a range of options to make sure your device stays in tip-top shape and reaches its full potential lifespan. From cleaning, troubleshooting, replacing parts and ear mould modifications we can help save you time and money. Upon thorough inspection, a device will only be sent to the manufacturer for repairs when truly required - keeping you connected to your loved ones. (Free of charge)

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Audiologist Carlett Buys

I'm a Pretorian through and through having been born, raised and studied here. Admittedly, I'm what others may call a chronic over-planner (nothing wrong with being organised, I say) - and I LOVE a good pun. Experience as an audiologist in the public, private and corporate sector has shaped my approach in diagnosing and treating hearing difficulties. I desire to enable people to reach their full potential. Being able to offer support in my capacity as a clinician is a privilege. I am blessed to call myself founder and audiologist here at Resonance. It is here that I intend to make the most impactful difference possible by serving as best as I can, transforming lives and shining a whole new light on what hearing is and can be.


Receptionist Kgomotso Baloyi

As the receptionist at Resonance since January 2022, I have had the opportunity to meet many great people. Chocolate is my guilty pleasure and good music excites me. I am committed to working with our clients and aim to create a comfortable, stress-free and rewarding hearing experience! I am great at solving problems and look forward to making each client feel right at home.